Posts Tagged ‘Catholic Charities Case Manager’

Three Surprise Lessons Learned

Tuesday, May 5th, 2015

Fordham University Social Work Graduate Student, Elsie Hernandez

Join us below as Fordham University Social Work Graduate Student Elsie Hernandez reflects on lessons learned during the 8-month internship she is completing with Catholic Charities Community Services.

By Elsie Hernandez

I have my colleagues, supervisors, and our clients to thank for their role in my education—I have learned the most by working with them. If I could summarize a year’s worth of learning in three lessons it would be this:

1. Never be afraid of asking questions. Asking the right question can open up a world of possibilities.

For example, a client whose work hours had recently decreased and was on a limited income had her electricity cut off. She did not understand why Con Edison required full payment of $2900 to reconnect services. I watched as a Catholic Charities case manager contacted Con Edison to request a breakdown of the client’s bill. At that point the Con Edison representative noticed that $2400 was added to the account in one day from back charges that had never been included in her account in the last 6 years. Understanding that this was an unrealistic payment for the client to make, the representative asked her supervisor to make an exception. The client was provided a payment plan with a low deposit and services were reconnected the next day.

2. Trust in your client’s resiliency.

We cannot solve every problem. Clients have surprised me with the enormous amount of strength and resourcefulness that they possess. They have expressed hope, faith and optimism in the face of adversity. A college student asked for assistance with paying for the class she needed to graduate. Together we brainstormed for resources she could activate.  This empowered her to creatively come up with solutions to solve her own problem. She will be graduating this May.

3. You never know which of your actions will have the most meaning to your clients.

A client was seeking assistance with paying her utility arrears. I was able to refer the client to the Human Resources Administration (HRA) for help.  Catholic Charities was also able to provide her with emergency food and a winter coat. I thought I did not do enough to help her but the client was moved to tears.

Electrocuted During Hurricane Sandy, Survivor Struggles to Recover

Tuesday, April 2nd, 2013

 By Alice Kenny

Leaning on his black cane, Fujimoto Takashi, 64, struggles to pronounce words that convey the terror he felt the afternoon his basement apartment in Midland Beach, Staten Island, morphed into a whirlpool of chairs, refrigerator, motion and mementos.

Born in Hiroshima four years after the atom bomb was dropped there, Mr. Takashi already knew devastation first hand.  He grew up believing, he said, that if he could make his way to the United States he would find a safe place to thrive.

For a long time, his plan seemed to work.  Mr. Takashi moved to California in 1977.  He developed a career as a photographer.  And he later made his home in Staten Island.

Never did he suspect, he said, that a disaster spurred by nature and not by man would nearly kill him. But when Hurricane Sandy tore through Staten Island, the subsequent flooding inside his basement apartment electrocuted and nearly drowned him.  It destroyed his health, his home and his means of making a living.

“Growing up in Hiroshima I helped other people and felt their pain; now others are feeling my pain,” Mr. Takashi said.  “Catholic Charities gave me the encouragement I needed to not give up.”

Monday, October 29, began like most days, Mr. Takashi said.  He was fixing a camera light plugged into the wall of in his Andrews Street apartment.

Suddenly he noticed water pouring in under his front door.  He grabbed for the camera light plug.

But it was too late.  Electrical currents bore through his right calf.  They shot in one end, out the other and left a hole as their memento.   He suffered a stroke, he recalled, then passed out.

He awoke to the taste of salt water, bouncing on furniture that floated five feet above the floor.  His right arm and leg no longer functioned.

“Help me!” Fuji shouted.

Hurricane winds and neighbors’ panic smothered his screams.  Night came and went. Fifteen hours passed.  Water receded.  His energy waned.

Finally, at 10:30 the following morning, his landlord knocked on his door.

Much of what happened next is blur, he said.  An ambulance rushed him to some hospital – he can’t remember which.  Later he was transferred to Staten Island University Hospital. For 38 days doctors treated burns that covered much of his body and physical and mental repercussions from his stroke.  Finally, he was transferred to Golden Gate Nursing Home where therapists began teaching him how to walk again.

After two months in a hospital and rehabilitation center, he was released to go home.

But everything had changed.  Hurricane Sandy stole much of his memory and mobility.  It destroyed his photographic equipment, stealing his livelihood.  And it tore apart his home, leaving his furniture, clothing – all he owned – rotting and covered with mold.

“When I came back home I had nothing,” Mr. Takashi said.

His landlord gave him a blanket and an air mattress.  But the mattress leaked.

“It was like sleeping on the floor,” Fuji added.

Fortunately, an associate of Fuji’s learned of his plight and called Catholic Charities for help.

Catholic Charities Staten Island has taken a leadership role in partnering with nonprofit organizations to speed services and support to residents of this borough devastated by Hurricane Sandy.  From disaster-response professionals who visit parishes to deliver information and resources, to volunteers who collect and distribute food and supplies, to neighbors checking in on neighbors, the entire Catholic Charities community responded, providing help, creating hope and rebuilding lives.

Since Mr. Takashi’s stroke left him wheelchair bound and confused, Catholic Charities Case Manager Marvin Walker visited him in his home.  Mr. Walker helped Mr. Takashi apply successfully for a variety of grants and subsidies including new furniture from Project Hospitality, appliances from the Staten Island Back to Basics initiative, gift cards to cover necessities from the Siller Foundation, help paying heating bills from the federal Home Energy Assistance Program (HEAP), food stamps from the Supplemental Nutrition Assistance Program (SNAP) and disaster recovery financial assistance from FEMA.  He helped Mr. Takashi apply for Access-a-Ride, bus rides catered for persons with disabilities.  And he gave Mr. Takashi food from Catholic Charities food pantries along with clothing, pots, pans, utensils and other household necessities.

Meanwhile, Catholic Charities Volunteer Services paired Fuji up with Catholic Charities Anderson Avenue Senior Director Marni Caruso.  She volunteered to drive Mr. Takashi during her personal time to medical appointments and meetings with the numerous government agencies that suddenly play a large role in his life.

Fuji’s road to recovery remains long and difficult.  He has progressed from wheelchair to walker to cane.  Many memories remain hazy.  His finances remain tight.

“I never thought I would have to depend on others,” Fuji says.  “But without Catholic Charities I couldn’t have survived.”