The New York State New Americans Hotline –1-800-566-7636 – provides general information and referrals on immigration and naturalization questions in more than 200 languages; also helps combat fraud against immigrants.
ALBANY – The New York State Office for New Americans (ONA) announced that its New York State New Americans Hotline (800-566-7636) has fielded more than 25,000 calls from immigrants and made more than 42,000 referrals to not-for-profit service providers in response to requests for assistance in 2013. ONA was launched by Governor Andrew Cuomo in March as the first statewide office dedicated to helping our state’s immigrants contribute to our economy and become part of the family of New York.
Detailed data about the hotline will be released in the winter of 2014.
The New York State New Americans Hotline is a multi-lingual information center providing live assistance on general questions about immigration and naturalization. The hotline provides assistance in more than 200 languages, including Spanish, French, Haitian-Creole, Arabic and Chinese. The hotline operates from 9AM to 8PM (ET), Monday through Friday (excluding Federal holidays), and offers referrals to ONA Opportunity Centers and information on all New York State programs serving refugees and immigrants, other immigrant-related public and private programs, and not-for-profit immigrant service providers throughout the state.
“We are pleased that the New York State New Americans Hotline is helping so many immigrants as they transition to fully participating in New York State’s civic and economic life,” said New York Secretary of State Cesar A. Perales, who oversees ONA for Governor Andrew M. Cuomo. “The hotline is an important source of information for immigrants and others who seek immigration and naturalization assistance. It also refers New Americans to their nearest ONA Opportunity Center, where they can meet with a staff member to begin the process of learning English, becoming naturalized or starting a new business.”
Raluca Oncioiu, Director of the New York State New Americans Hotline at Catholic Charities Community Services added: “The hotline has an important role to play in educating immigrants about their rights and referring them to reliable service providers in order to prevent anti-immigrant fraud. In particular, the hotline is always ready to educate the public about new programs, such as the Deferred Action for Childhood Arrivals announced in the summer of 2012, when hotline counselors fielded thousands of calls and made appropriate referrals to agencies providing free legal services.”
The New York State New Americans Hotline supports the network of 27 neighborhood-based ONA Opportunity Centers. Hosted within existing culturally-competent, language-accessible community-based organizations throughout the State, each ONA Opportunity Center helps immigrants learn English, prepare naturalization applications, study for the U.S. citizenship exam, and start and grow businesses.
New York State has the second largest immigrant population in the nation, which includes more than 1.2 million immigrants who reside outside the New York City area. More than one in four New York State residents of working age is foreign-born, which presents a major opportunity for economic growth in our state, where 29 percent of all small businesses are owned by immigrants.
“We look forward to serving more immigrants across New York State and urge them to tap into the hotline,” Perales continued.
For more information on the New York State Office for New Americans, go to www.newamericans.ny.gov