Posts Tagged ‘Staten Island’

Check Your Mailbox for Your FitnessGram

Friday, February 21st, 2014

By Alice Kenny

Forget Twitter, Tumblr and the other social networks that have your kids sinking deeper into your couches. Now, thanks to a new partnership between Catholic Charities CYO and the Coca-Cola Foundation we are offering FitnessGrams and other fitness services to promote health – not to mention movement – among our parish youth.

The impact, not to mention the number of youth served, will be revolutionary. More than 24,000 children ages 5 through 17 from 225 parishes throughout the Archdiocese of New York will receive regular “FitnessGrams,”* updates that track their improved health thanks to a program funded by the Coca-Cola Foundation and incorporated by CYO. We already have participation in 100 schools stretching from the southern tip of Staten Island to Liberty, NY, 125 miles away.

CYO has provided meaningful, organized activities that engage our children in competitive sports for over 75 years. Now, thanks to this Coca-Cola grant, we have the means to provide feedback to children and their parents that participation in CYO sports serves as a foundation to lifelong fitness/wellness habits. It adds value to participation in CYO sports by making it clear that CYO is more than just sports. It is fitness.

Our participant pool that ranges from kindergarten to high school seniors already shows a meaningful impact in this first year of the three-year program. It proves that it is never too early to start educating about the importance of fitness or too late to make the change to a healthy lifestyle. The program has reinvigorated physical education teachers’ and school principals’ push in stressing the importance of healthy living.

CYO also plans to offer a lifestyle expert to educate 2,000 head coaches, 225 parish coordinators and seven CYO county directors about the key role nutrition on plays on healthy development.

Finally, FitnessGram assessments – already part of the Presidential Youth Fitness Program — will assess participants’ fitness levels, report the results to students, parents and administrators and educate our community on the importance of everyday activity and life-long health and fitness.

Yes a FitnessGram. Don’t be surprised when you hear from us soon.

*Visit the FitnessGram website to learn more.

Catholic Charities Helps You Prepare as “Polar Vortex” Grips NY

Tuesday, January 7th, 2014

By Alice Kenny

As bitter cold bites New York plunging temperatures to their lowest in decades, Catholic Charities joins with the New York City Office of Emergency Management to help keep you and our fellow neighbors warm.

Warning:  Prolonged exposure to extreme cold weather can be deadly.  The National Weather service forecasts wind chills of near -10 degrees and below-freezing temperatures until Thursday.

Vulnerable populations, such as seniors and infants, are most at risk during extreme weather.  So it’s important to check on friends, family and neighbors if you think they need help getting to a warm place.

The NYC Department of Health and Mental Hygiene encourages everyone to stay indoors as much as possible.  If your home lacks heat, get to a warm, safe place immediately.

To discourage unnecessary trips outdoors, the NYC Department of Aging asks Catholic Charities and fellow operators of senior centers encourage participants to stay home.  None-the-less, some seniors need meals and a warm place to stay.

  • Catholic Charities opened its senior centers in certain locations including Staten Island.
  • We are also providing extra meals to bring home along with cold weather safety tips to avoid unnecessary trips outdoors.
  • Case managers are calling to check on homebound seniors and high-risk clients during the cold weather.

We urge you to join us in checking on neighbors, friends and relatives.

  • If you are concerned about someone on the street who may be homeless and in need of assistance call 311 and ask for the Mobile Outreach Response Team. The Department of Homeless Services will send an outreach team to the location to assess the individual’s condition and take appropriate action.
  • If your building is cold, check on your neighbors. If you know someone who is vulnerable and lacking heat, help them get to warm places and notify the building manager and/or call 311 to get heat restored. If you see someone with signs of hypothermia such as confusion, shivering, slurred speech, drowsiness call 911 for help and help the person get warm while waiting for help.
  • Landlords and building managers should check their building systems to ensure heat, and check on vulnerable people

Health problems resulting from prolonged exposure to cold include hypothermia, frostbite and exacerbation of chronic heart and lung conditions. Recognize the signs and symptoms of hypothermia and frostbite:

  • Hypothermia is a life-threatening condition where the body temperature is abnormally low. Symptoms may include shivering, slurred speech, sluggishness, drowsiness, unusual behavior, confusion, dizziness, and shallow breathing. Some people, such as infants, seniors, and those with chronic diseases and substance abuse problems can get sick quicker. Check on friends, relatives, and neighbors who may need assistance to ensure they are adequately protected from the cold.
  • Frostbite is a serious injury to a body part frozen from exposure to the cold. It most often affects extremities like fingers and toes or exposed areas such as ears or parts of the face. Redness and pain may be the first warning of frostbite. Other symptoms include numbness or skin that appears pale, firm, or waxy.

Provide first aid:

  • If you suspect a person is suffering from frostbite or hypothermia, call 911 to get medical help.
  • While waiting for assistance to arrive, help the person get warm by getting them to a warm place if possible, removing any damp clothing and covering them with warm blankets.

Click here for additional tips on:

  • What to Do if You Lose Heat or Hot Water at Home
  • Safe Home Heating
  • Fire safety
  • If You Need Emergency Heating Assistance
  • Shelters and drop-in centers

For more information about cold weather safety and how you can prepare for emergencies call 311 or visit www.nyc.gov/oem.

Click here for more information on Catholic Charities emergency food and shelter programs.

Call the Catholic Charities Help Line at 888-744-7900.

Watch NY1: Find out About Catholic Charities’ New $250,000 Survivor Support Program

Wednesday, October 30th, 2013

As we approach the season of giving, Catholic Charities announced Monday a $250,000 program to provide holiday assistance to Staten Island families that are still struggling with Hurricane Sandy.

Catholic Charities will provide gift cards for holiday meals and needed food as well as other warm-weather necessities like coats, blankets and household items through Thanksgiving and the holiday season.  The program is set to begin mid November for families with open disaster case management cases.

“We’re here today and we’re going to be here,” Catholic Charities Executive Director Msgr Kevin Sullivan says, “to make sure every family gets the help they need.”

So far Catholic Charities helped over 600 island families cope with the aftermath of the hurricane.

Were you hurt by Hurricane Sandy?

Call the Sandy Referral Line at 1-855-258-0483

Click here for more resources.

Watch the full program on NY1.

 

From the Shadows to the Light – Undocumented Family Rebuilds Their Life

Wednesday, October 23rd, 2013

By Teresa Santiago

When Hurricane Sandy began assaulting the Midland Beach area of Staten Island, Jesus Maria Aguilar, his wife Patricia and son Allan did not imagine the devastation that it would leave in its wake.

They lived in Midland Avenue right in the middle of a flood zone area but did not receive any warning or evacuation advisory leading up to the super storm. If warning signs were posted they did not understand because they were not in Spanish. “The day of the storm we were scared because we were feeling the strength and power of the storm. The wind and rain was like nothing we had ever experienced. By the time we decided to leave our apartment the water was already up to our thighs,” recalls Patricia.

The Maria Aguilar family went to stay with a friend on Tompkins Avenue. Less than an hour of being in their friend’s home they received a call from a neighbor informing them that their apartment building was on fire.

The family was not able to see the damage until days later after the flood waters had receded. They were told that the fire department tried to stop the fire but could not get near the building because the flood waters were too high. When the family was able to go back to their home they were totally devastated. “Nothing was left but ashes. We lost everything but the clothes on our backs and the few things we packed to weather the storm,” recalled Jesus.

“I ran into the freezing water towards the building thinking that there was something I could save,” said Patricia. “We work so hard for the few things we have. To see everything that we have worked for gone was incomprehensible. I was stunned.”

The fire occurred when 90 mile per hour winds and rain caused an electrical short in the power line in front of the Maria Aguilar’s apartment building.

For months the Maria Aguilar family lived with their nephew with no help or direction on where to go for help. Since they are undocumented they were not able to receive any federal government aid including FEMA.

“We were desperate. We had no money. I worked when I could find it. Because of my arthritis and diabetes acting up it made it very difficult to find work during this time. A neighbor told my nephew about El Centro del Inmigrante, (El Centro), about the services they provided and that it was all confidential. We immediately went and started our recovery process,” said Jesus.

At El Centro the family met with Catholic Charities disaster case manager Melba Rodriguez and received immediate help, gift cards for food and basic necessities as well as the down payment for their new apartment. What they urgently needed was a refrigerator and air conditioner. The family was using plastic coolers and ice to keep their perishable food cold and edible. In early September, Jesus received $1,300 in Home Depot gift cards to purchase his refrigerator and air conditioner.

El Centro is one of the community-based agencies subcontracted by Catholic Charities to provide a locally-based disaster case manager for each family that have unmet needs related to Hurricane Sandy. El Centro addresses the needs of newly arrived immigrant day laborers and their families. Through immigrant and labor advocacy, educational workshops, labor leadership training, and emergency intervention for hunger, homelessness, health and safety needs, El Centro provides opportunities for economic empowerment, community-building and organizing.

Catholic Charities has a proven track record of managing disaster cases beginning with the 911 terror attack in 2001 then Hurricane Irene and Tropical Storm Lee in late 2011. The NYS Division of Homeland Security Office of Emergency Management, (OEM), has an existing contract with Catholic Charities to manage the DCM program for the 34 counties that were impacted by the Hurricane Irene and Tropical Storm Lee and requested that Catholic Charities expand on this experience and manage the long term disaster case management program for survivors of Sandy.

The program is designed to provide a locally-based disaster case manager for each family in the 13 impacted New York counties that have unmet needs related to Hurricane Sandy. By funding networks of community-based agencies, NYS hopes to provide easy access to support residents seeking help and to avoid duplication of services.

Catholic Charities has subcontracted with 20 locally-based not-for-profit organizations with demonstrated expertise in the provision of case management services to serve impacted communities. El Centro is one of these community-based agencies funded.

Through this program Catholic Charities case manager Rodriguez has laid out a long term plan for the Maria Aguilar family that has assessed their immediate and long term situation. She has assisted them in receiving the aid that they need to get back on their feet. “The Maria Aguilar family has gone through an extremely difficult life altering situation, but they are resilient and hard working people,” said Ms. Rodriguez.

“We finally feel that there is a light at the end of the tunnel, we are feeling better emotionally, physically and finally feeling hopeful for a good future. We are extremely grateful for the help that Ms. Rodriguez, Catholic Charities and El Centro has given us. I don’t know what we would have done without the help” acknowledged Patricia.

“I thank God everyday that we are alive and that we suffered no injuries, material things can always be replaced. We came to this country from Acapulco, Mexico nine years ago with nothing and we have always worked hard. We will continue to build our lives. It is the only thing we can do,” concluded Jesus.

Many Have Forgotten Sandy Survivors’ Struggles; Day Laborers Remember and Volunteer

Wednesday, October 9th, 2013

By Alice Kenny

The truckloads of volunteers that once filled Staten Island streets after Hurricane Sandy struck have dwindled to a halt. But while memories of Hurricane Sandy’s devastation have faded for many, the reality remains stark for Staten Island homeowners still struggling to rebuild.

Fortunately, day laborers have not forgotten.

Better known for their predawn gatherings on street corners as they seek work in gardening and construction, these men and women without legal documentation continue to make the nearly five-hour round trip commute from Yonkers to Staten Island to provide for free their skills and expertise. They tear out five-feet-tall weeds suffocating once-green lawns, repair boilers and strip out mold-laden walls.

Last week, men from Obreros Unidos de Yonkers, a group of day laborers in the Yonkers area served by Catholic Charities, accompanied Catholic Charities staff to install sheetrock for a homeowner in Staten Island’s Midland Beach.

Catholic Charities has an ongoing involvement with Obreros Unidos De Yonkers, a group of approximately 300 day laborers in the Yonkers area. Through this program, Catholic Charities educates workers on employment rights and responsibilities in order to prevent exploitation and abuse. Catholic Charities also assists in the collection of unpaid wages, helps workers get access to healthcare services, provides emergency food, and offers English language and computer skills instruction.

Please join us in helping Sandy survivors rebuild.

Volunteers are needed to work with us on Columbus Day to replace damaged chain link fencing at a homeowner’s yard in the Midland Beach section of Staten Island. We also need folks to help us bundle up the damaged fence and stretch and hang a new one.

All tools and equipment will be provided as well as transportation from Manhattan to the site in Staten Island and back. All we ask is that you bring some muscle and your lunch.

Click here for details.

“We lost everything,” Says This Sandy Survivor. “And when I say everything I mean everything.”

Thursday, September 26th, 2013

DCM Valeriya Osipova

By Alice Kenny

Evelyn Schwabacher, 51, and her son, Dominic, 23, were left with nothing but the bags of clothes they ran out of their home with the day that Hurricane Sandy struck Staten Island.

Ms. Schwabacher lived almost all her life in a two-story home on Zustan St. in New Dorp Beach, Staten Island.  She grew up there.  She returned there and raised with help from her parents her son and daughter after her husband died 18 years ago.  And she said goodbye to her mother there when the elderly woman died a year before Hurricane Sandy stormed through the island.

But when ocean water filled the house all the way up to its second floor destroying all she owned, multiple disaster relief agencies told her she was ineligible for help.

“We lost everything,” Ms. Schwabacher said.  ”And when I say everything I mean everything.”

The only belongings that survived were two photos that hung above their fireplace mantle, one of her children and one of her parents taken the day they married.  For days following the flood, her father carried that wedding photo with him wherever he went.

FEMA gave Ms. Schwabacher’s eighty-year-old father enough to enable him to leave Staten Island and its memories behind.  He bought an inexpensive condo in Florida and began a new life.

But FEMA said that Ms. Schwabacher and her son, who together paid her father a nominal $400/month rent, were ineligible for disaster recovery assistance.  So she contacted Catholic Charities Disaster Case Manager Valeriya Osipova for help. Ms. Osipova contacted Red Cross.  The agency initially approved, then reversed its approval of rental assistance, citing FEMA’s determination as its reason for denial.  Ms. Osipova also spoke with an attorney Staten Island Legal Services.

Meanwhile, things turned ugly in the apartment that Ms. Schwabacher and her son temporarily shared with a friend after the hurricane hit. So she called Ms. Osipova on a Saturday afternoon to ask that she help her move out quickly. Ms. Osipova worked with the social service agency, Project Hospitality, to immediately obtain and pay for a rental room at Cosmopolitan Hotel for Ms. Schwabacher and her son.

They stayed at the hotel for two weeks.  But they needed a long-range plan.  They could not afford to live on their own with the income Ms. Schwabacher earned as a waitress and he earned working minimum wage jobs.  Similar to her father, she wanted, she said, to put behind her the nightmare of Hurricane Sandy and the hard times that followed.

A cousin living in Stone Mountain, Georgia suggested Ms. Schwabacher and her son move there where rents are cheap and jobs are plentiful.  Since Ms. Schwabacher had no savings, her disaster case manager made the move possible by drawing on Sandy relief funds to cover Ms. Schwabacher’s rental deposit and first month’s rent.

Ms. Schwabacher phoned Ms. Osipova for help on a Saturday afternoon.  Thanks to the support and counseling Ms. Osipova provided, Ms. Schwabacher and her son moved to Georgia, found work and rented an apartment two weeks later.  Ms. Schwabacher and her son drove with a cousin to Georgia.  She interviewed for a waitressing job at a local International House of Pancakes the following day.   She and her son then found an affordable one-bedroom apartment.  The $900 deposit and first month’s rent were paid with Catholic Charities Sandy Relief funds.   Meanwhile, Ms. Schabacher’s son applied for multiple jobs and expects to land one at Wal-Mart.

“It’s still hard for me to believe that within 20 days of calling Catholic Charities for help I was able to land a job, find an apartment and began my life again,” Ms. Schwabacher said.   “Valeriya stood by me; if it weren’t for her, I had no place to go.”

Surviving Sandy; This Year There Are No Roses

Friday, August 30th, 2013

By Alice Kenny

Raindrops pour down a battered picket fence dotted with Mickey and Minnie Mouse paintings surrounding Marina Babkina’s two-story attached home in Midland Beach. They serve as faded reminders of a once-thriving international daycare center and home now struggling to rebuild after Hurricane Sandy touched down in this Staten Island enclave.

Ms. Babkina’s Karousel Daycare Center and Fairytale music studio provided crucial support for her predominantly Russian-born neighbors. In addition to allowing parents to work worry free, it helped young children, many of whom spoke no English, acclimate to their new lives in the United States.

“The human brain is set up to distinguish music before it distinguishes speech,” says Ms. Babkina, a U.S. citizen who emigrated from Russia nearly 20 years ago and holds masters degrees in music and economics. So Ms. Bakina, a widow whose husband died of cancer in 2002, used songs and instruments ranging from guitars to keyboards to help her tiny charges, 14 in all, learn language, math and art.

That ended when Hurricane Sandy pushed waves from the Atlantic Ocean that roars just one block away into the basement and first floor that housed her business. Meanwhile, 90- mile-an-hour winds ripped through her second-floor skylights, destroying the walls, floors and furniture that made up her home.

Ms. Babkina evacuated. But her adult son, Ilya, returned to save instruments stored in the finished basement. Instead, he nearly drowned. Forty-degree ocean water filled the lower room. He escaped by pulling himself up the cellar stairs, pushing his way out the front door and swimming nearly 15 blocks up Hyland Blvd. Finally, he reached dry land.

Yet at first, Ms. Babkina seemed like one of the lucky ones. Unlike many of her neighbors, she had flood insurance.

But she used up her flood insurance – $50,000 in all — to replace windows, walls, cabinets and appliances before engineers noticed that her house was shifting. Chocking on scents of mold mixed with sawdust, Ms. Bakina points to cracks zigzagging her windows and walls, salt water still flowing along her foundation and a jagged 12-square-foot gap in cement, a reminder of a cracked pipe that had to be dug up beneath her basement.

Her Catholic Charities Disaster Case Manager, Valerya Osipova, is helping this once-independent woman navigate a new world characterized by FEMA and forms, hope and desperation.

It has not been easy.

 

Ms. Babkina’s home is wedged in the middle of five attached houses. Construction engineers now recommend building pillars that would extend from deep in the ground to the houses’ roofs to shore up the now shifting homes. This, however, requires consent and financial support from all five homeowners as well as their insurance companies.

 

Meanwhile, Ms. Babkina is unable to move back into her home, reestablish the business that once paid her bills or provide the daycare that allowed many of her neighbors to work.

 

Ms. Osipova is helping Ms. Babkina negotiate with FEMA and with her insurance company. She obtained a $500 grant to replace the battered fence with a new one to allow Ms. Babkina to reopen her daycare business. She lined up donations that range from flooring to skylights and furniture between. She provided her with food from a Catholic Charities food pantry, helped her apply for food stamps and linked her with other government programs that Ms. Bakina once thought she would never need. And she serves as a comfort and sounding board when the time and energy needed to maintain the struggle seems too much for her to bear.

 

“It’s not easy,” Ms. Babkina says, pointing out a plot of dirt once filled by rose bushes that would bloom on her July birthday. “This year, there are no roses.”


You Come Into This World with Nothing and You Leave with Nothing

Friday, August 23rd, 2013

By Alice Kenny

Wincing as he walks, Donald Marcus, 70, surveys what is left of the eight bungalows he once rented out in Midland Beach, Staten Island, that provided affordable housing for friends and strangers.

“People live paycheck to paycheck,” he says, explaining why he rented out the one-bedroom homes just blocks from the beach for as little as $400 per month.

“I believe you come in this world with nothing and you leave with nothing.”

This is proving true for him.  Three of his bungalows destroyed by Superstorm Sandy have already been demolished by the city, including one where his tenant Jack Paterno, 65, drowned in the storm.

Two more, including the one he rented out to an elderly woman who shared her home with her mentally challenged brother so he would not have to live in an institution,  have been gutted right down to the salt-water soaked beams.

The final three he uses to demonstrate degrees of rebirth thanks to donations of time, materials and services he received by networking with everyone he meets, from the man he met that morning in line at McDonalds to the Catholic Charities Disaster Case Manager, MaryEllen Ferrer, who coordinates disaster recovery services for him.

Still, Mr. Marcus recognizes that his days of providing housing to the down and out are gone forever.  His former printing business up the street on Midland Ave that for 38 years printed everything from Pops Baseball cards to politicians’ bulletins and CYO flyers washed away in the storm as well.

“Not one dry sheet of paper was left,” he says.

Seventy years old, with no flood insurance and ineligible for FEMA loans to restore the bungalos because FEMA helps with primary residences, Mr. Marcus asks rhetorically “what am I going to do?  Start over?”

Catholic Charities cannot replace his former life, his Disaster Case Manager Valeriya Osipova says.  But it can help him get back on his feet, she adds.

As a disaster case manager, Ms. Osipova serves as advocate and expediter for Mr. Marcus and others whose lives have been upended by Sandy.  She created an individualized disaster recovery plan to advocate for access to needed services, coordinate benefits, and make referrals that range from obtaining sheetrock for Mr. Marcus’ houses to linking him to connecting him to volunteers to help repair his home.

Grateful for the assistance, Mr. Marcus tries to remain upbeat.  After all, Superstorm Sandy left his own home on Augusta Avenue in Staten Island undamaged, he said.  And his wife of 45 years who fell, broke her femur bone and was put on life support two months after the storm, is now recovering at home.

Yet the reality, he says, cannot be escaped.

“This is going to happen again,” Mr. Marcus says.  “Maybe not today, maybe not tomorrow.  But again.”

Msgr. Kevin Sullivan Teams with Clergy and Immigrant Leaders to Call for Immigration Reform

Wednesday, August 21st, 2013

By Alice Kenny

As part of a national month of prayer and action, Catholic Charities Executive Director Msgr. Kevin Sullivan joined yesterday with Staten Island Catholic, Evangelical, Jewish, Muslim, mainline Protestant clergy and immigrant leaders to reflect on the lives of new immigrants.  The crowd gathered at St. Margaret Mary ’s Church in Midland Beach, Staten Island, with the church’s pastor, Fr. Erno Diaz, to pray for immigrants’ full inclusion through just and humane comprehensive immigration reform.

They held the event during the August Congressional recess, Director of NYS Interfaith Network for Immigration Relief Diane Steinman said, to persuade House of Representatives members to do the right thing for immigrants and our nation at large,

Among the many speakers was Maggie Kawas, an immigrant who spoke about her father’s deportation and, similar to many immigrant families, the tragic toll it took.

Msgr. Sullivan then spoke about witnessing firsthand the pain and suffering of undocumented immigrants forced to live in the shadows, many who live in fear of deportation or whose families have been shattered by deportation.

Learn more about what he said and the event in SILive.

Catholic Charities helps immigrants reunite legally with their families, obtain proper work authorization, learn English and civics, and prepare to pass citizenship exams. Catholic Charities also assists immigrants in avoiding exploitation by unscrupulous practitioners by providing correct information and realistic counsel about immigration status.

Looking for immigration assistance?  Call us at the New York State (NYS) New Americans Hotline: 1-212-419-3737 or 1-800-566-7636 (Toll-free in NYS)

For help finding other services you need please call us at the Catholic Charities Help line at: 888-744-7900.

Donors and Devastation: Connecting the Dots

Monday, August 5th, 2013

By Alice Kenny

Driven in on flatbed trucks, dropped off from backpacks and carted in on wagons, donations for Sandy survivors began arriving in Staten Island after Super Storm destroyed nearly everything in its wake.

As donors pulled in, many making their first visit ever to this island floating between Brooklyn and Bayonne, they faced the same key question.  Where could donations be safely stored so they would be disbursed quickly to those most in need?

Catholic Charities stepped forward immediately to offer its cavernous gym at Mission of the Immaculate Virgin Mount Loretto in Staten Island.  Now serving as a makeshift warehouse and distribution center organized and staffed by Catholic Charities, the gym is stocked with heaters, dehumidifiers, tools and supplies. Most resources are limited as donated stock can change daily.

The donation center illustrates yet another support system cobbled together by social service and government agencies, corporations and private donors to help Sandy survivors rebuild their homes and lives.

“What’s available today may be gone by tomorrow,” says Catholic Charities Community Development Coordinator Lourdes Ferrer. “With Disaster Case Management things are constantly evolving.”

Statewide, more than 5,000 of Sandy survivors receive disaster case management services.  Managed by Catholic Charities, the New York State Disaster Case Management Program whittles down the complex system of disaster support by providing survivors with a single point of contact to access a broad range of resources.

Catholic Charities hired two full-time staff members to oversee the donation center and ensure fair distribution of its wares.  The agency also partnered with other Staten Island bases organizations to assure that all residents affect by Sandy, have access to the donated items and materials.

“When disasters happen, people just want everything fixed so they can get back to life as it was, but sometimes that’s not possible; sometimes there are no quick fixes,” Ms. Ferrer says.  “Disaster case managers play a very important and difficult role in the recovery process.  They have to maintain people’s confidence and keep them calm while walking them through a recovery process that can take years.”

  • If you were affected by Superstorm Sandy or know someone who was, contact your Case Manager to access needed materials.
  • If you do not have a case manager, contact the Sandy Referral Line at 855-258-0483.